Delivery & cancellation policy
Delivery service
We offer cakes delivery service to our client.
The cost of delivery in the city of Marrakech is 10 € (must to be paid to the delivery person). Please provide clear delivery instructions, a contact name and telephone number for the delivery driver.
For deliveries to another address outside the city of Marrakech, please contact us (Charges are based on road distance, using Google maps, from our address). Please contact sweetcakemarrakech@gmail.com for a quotation.
​
In the case of our Cake stands and other decoration elements we offer shipping service in Morocco.
If your item is in stock and your order is placed before noon, we aim to ship it out within 48 hours and you should receive your delivery within 2-5 business days.
Cancellation policy
Once the cake order is confirmed and payment is made, in case of cancellation the payment will not be refunded.
The client will be offered the possibility of saving the amount for future orders.
Please ensure that you provide the correct delivery address, contact name, phone number and any delivery instructions if applicable when placing the order. We cannot accept responsibility for items that were non-deliverable due to wrong or insufficient address details or if no one was available to receive the order at the address provided. Undeliverable items will be returned to us and any re-sends will be subject to further postage and delivery charges. Please note that we do not accept responsibility for items lost or damaged in transit to us and are only able to process re-sends, exchanges or refunds once we have received the damaged goods or wrong items
